Privacy Policy

📋 1. Introduction

Ternova Digital ("we," "us," or "our") operates the website ternovadigital.com and provides AI-powered Google Ads and Meta Ads management services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage our services.

By using our website or submitting your details through our contact form, you agree to the practices described in this policy. If you do not agree, please discontinue use of our site.

📥 2. Information We Collect

We collect information in two ways:

Information you provide directly

• Full name and email address (contact form)
• Business name or website URL
• Advertising platform(s) you currently use or plan to use
• Goals, budget details, and any other information included in your message

Information collected automatically

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time on site, and referring URL
• Cookie identifiers and similar tracking technologies

⚙️ 3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and provide the free account audit you requested
• Deliver, manage, and optimize our advertising management services
• Communicate updates, reports, and strategy recommendations
• Improve our website and service quality through aggregated analytics
• Comply with legal obligations and protect against fraudulent activity

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

🔗 4. Third-Party Platforms & Tools

To deliver our services and run this website, we work with the following third-party platforms. Each has its own privacy policy that governs their data practices:

• Google LLC — Google Ads, Google Analytics, Google Tag Manager. Data may be processed in the United States. See Google's Privacy Policy.
• Meta Platforms, Inc. — Facebook Ads, Instagram Ads, Meta Pixel, and Conversions API. Data may be processed in the United States. See Meta's Privacy Policy.
• Email & communication tools — Used to send and receive client correspondence. Messages are stored only as long as necessary for the engagement.

When we manage your ad accounts, we access your Google Ads or Meta Ads data solely to perform optimisation work on your behalf. We do not share your account data with any party other than the platforms themselves.

🍪 5. Cookies & Tracking Technologies

Our website uses cookies — small text files stored on your device — and similar technologies such as pixels and local storage. We use them to:

• Remember your preferences and session state
• Measure traffic and page performance via analytics tools
• Serve and measure the effectiveness of our own advertising campaigns

You can control or disable cookies through your browser settings at any time. Note that disabling cookies may affect the functionality of certain parts of our website. Most browsers also allow you to opt out of interest-based advertising via their privacy settings.

🗄️ 6. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected or as required by law:

• Inquiry data — kept for up to 24 months after last contact, then deleted or anonymised.
• Client service data — retained for the duration of the engagement plus 3 years for accounting and legal record-keeping.
• Analytics data — aggregated and anonymised; not linked to identifiable individuals after 14 months.

🔒 7. Data Security

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include encrypted communications (TLS), access controls, and secure credential management.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

✅ 8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the data we hold about you
• Correction — ask us to correct inaccurate or incomplete data
• Deletion — request that we delete your personal data
• Restriction — ask us to limit how we process your data
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

🛡️ 9. Children's Privacy

Our website and services are directed exclusively at business owners and marketing professionals aged 18 and over. We do not knowingly collect personal information from children under 13 (or the relevant age of consent in your jurisdiction). If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.

🔄 10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

✉️ 11. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your data, please reach out: